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Shipping Policy

SHIPPING POLICY

We offer Free Shipping on items purchase over $1000 across Alberta, Canada. The amount of time required to process your order and ship it depends on the product purchased, if the product is in stock, the warehouse it is coming from and where you are located. Order processing time may take up to an additional 5-7 business days. If a product ordered is not in stock and needs to be sourced out, please add 7-10 business days.

  • Tires or Wheels - We expect to ship in 2-5 business days.

  • Wheel and Tire Package - We expect to ship in approximately 3 - 5 business days.

Unfortunately, there are some instances where the order can be delayed beyond the above terms. We will contact you by email with any updates. You can also check the status of your order online with the tracking number that will be provided to you.

 

SHIPPING DAMAGES

Always try to inspect the package(s) upon arrival. Any shipping damages should be noted and reported to Justrimsandtires.ca in order to file a claim with the courier.

Should your order arrive with damages, if this occurs, please take images of the damaged product and contact our Customer Care Specialists immediately and we will make arrangements to ship out a replacement product as soon as possible.

Should you discover the product is damaged AFTER opening the package, please take images of the damaged product and contact our Customer Care Specialists. We will schedule a pickup and a replacement will be processed as soon as we see a scan with the courier that the item has been picked-up. We kindly request customers repackage all items and accessories back into the original box for a pickup by our courier.

To ensure you receive your replacement product in a timely fashion, we ask that customers provide image(s) of the damaged box or items.

 

ORDER LOST IN TRANSIT

If for some reason you do not receive your purchase and an order tracking number was provided, please notify us immediately. We will work with the courier to locate the package and get it to you as soon as possible. If the courier confirms the package is lost in transit, we will make the arrangements to ship a replacement.